Fixed vs Mobile revenue
- Voice revenues declined, in contrast to data revenues. Fixed voice revenues declined by 4.9% in 2011 to £8.9bn, while mobile voice revenues fell by 0.9% to £10.5bn.
- Mobile messaging and handset data revenues increased 5.5% to £4.6bn.
- Fixed data revenues (broadband and narrowband) increased by 6.8% in 2011 to £3.4bn, with broadband contributing the vast majority. (All figures are retail.)
- The volume of voice calls shrank for both fixed and mobile telephony.
- The number of minutes of calls made from fixed telephones was down 10.0% in 2011, while the number of minutes of calls made from mobile phones fell for the first time: down 1.1% on 2010.
- For the first time, over half (52%) of all call volumes were made from a mobile.
- People in the UK sent an average of 200 SMS and MMS messages per month in 2011.
- The average number of text and picture messages sent per UK inhabitant continued to increase in 2011, growing by 17% to 200 messages per month.
- The total number of UK fixed broadband connections passed 20 million for the first time in 2011.
- The number of mobile broadband connections passed 5 million during the year, and by the first quarter of 2012 76% of UK homes had a broadband connection of some description.
Mail (yes, indeed, this is included in the report!)
- Mail volumes have been falling consistently for the past five years, and declined by 25% between 2006 and 2011.
- Direct mail usage remains constant, in a failing market, meaning the its share of post is increasing.
- It is estimated that residential consumers send less than 10% of mail in the UK.